Operations intake with forms and email

Aria can receive operational messages through manual entry, an inbox address, a secret automation URL, or a signed form webhook.

Add a message by hand#

Open Operations, then Inbox. Choose Add message and enter the source details and message shown by the form.

Aria classifies the item and can prepare a reply. Review the classification and any pending reply before acting.

Forward email to Aria#

Choose Forward mail to Aria. After Aria's setup is complete, the panel shows a workspace-specific inbox address.

Copy the address and create a forwarding rule in your mail system. Test with a harmless message. Confirm that the item appears in Operations Inbox with the expected source.

Forward only mail that your organization is allowed to process in Winglo.

Use the secret automation URL#

Expand For automation in the forwarding panel. Create the URL, then copy it immediately. It is shown once; Winglo stores only a hash.

Use this URL with an approved automation service or your server. Do not place it in browser code. Issuing a new URL immediately stops the old URL from working. Revoke it when it is no longer needed.

Connect a form#

Open Aria's form connection settings. Copy the webhook URL. Generate a signing secret if none exists.

The setup screen includes instructions for Typeform, Tally, and your own server:

• In Typeform, add the URL as a webhook and put the secret in its advanced secret field.
• In Tally, add the URL and signing secret in its webhook integration.
• For your own form, sign the exact JSON request body on your server with HMAC SHA-256.

Send the digest in the X-Winglo-Signature header as sha256=. Never sign in browser code because every visitor could read the secret.

A form submission contains a form name and string fields. Aria looks for common name, email, company, and message fields and keeps other submitted fields.

Test and rotate#

Choose Send a test submission and confirm it appears in the Inbox. The test is not a real enquiry and needs no reply.

Rotate the signing secret only when needed. Every form using the old secret stops working until it receives the new one. Update all forms, then test again.

Review triage#

Aria can classify, score, hand strong leads to Remy, and draft a reply. These outputs still need review. Check the sender, message, classification, score, owner, and proposed response before approval.